Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at baytnoor@outlook.fr. Please note that returns must be sent to the following address:

Bayt Noor
2 Rue Charles Gilles
37000 Tours
France

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at baytnoor@outlook.fr.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized products

• Personal care items (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions about whether your item is eligible for return.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return has been accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving the final item in your order, for any reason and without providing any justification.

This period is calculated in calendar days, including weekends and public holidays.

To be eligible, the item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging. Proof of purchase is also required.

How to Exercise Your Right of Withdrawal

You may initiate a return or cancellation directly from your customer account without contacting us beforehand.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at baytnoor@outlook.fr.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply to personalized or custom-made products manufactured according to your specifications.