FAQ
Bayt Noor 🌙
Frequently Asked Questions
You have questions.
We have answers.
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THE ARTWORK
Q: What are your artworks made of?
Our canvases are printed on premium
high-density cotton-polyester canvas
300 to 350 grams per square meter.
The frames are made of FSC certified wood,
sourced responsibly and sustainably.
Each canvas is manufactured in Europe,
in France or Norway.
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Q: Do your artworks come with a frame?
No. Our artworks are intentionally
unframed.
The visible raw linen edges
are part of the Bayt Noor aesthetic.
Simple. Natural. Elegant.
A hanging kit is included
with every order.
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Q: What sizes are available?
Our artworks are available
in several sizes:
20x20 cm — Small size, ideal
for office or hallway
40x50 cm — Medium size,
perfect for bedrooms
50x70 cm — Large size,
ideal for living rooms
60x80 cm — Our bestseller size,
above a sofa
or bed
70x100 cm — Statement piece size,
for a large wall or living room
Please note: available sizes
vary by model.
Some sizes are available
for certain models but not others.
Prices vary by size.
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Q: How do I choose the right size
for my wall?
Before ordering,
measure the available space
on your wall with a tape measure.
Practical tip:
cut a piece of paper
to the dimensions of the artwork
and temporarily tape it to your wall.
This will help you visualize the actual space
the canvas will occupy before ordering.
Please note: the indicated dimensions
correspond only
to the printed surface.
Canvases are unframed.
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Q: Are the colors true
to the photos on the website?
We do our best
to ensure that the displayed colors
match reality.
However, slight variations
may exist depending on
your screen's calibration.
Our prints are made
with professional equipment
to guarantee optimal quality.
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Q: Are your artworks durable
over time?
Yes. Our canvases are printed
with high-quality inks
resistant to light and time.
They are designed to last
for many years
without significant color loss.
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ORDERS
Q: How do I place an order?
Visit baytnoor.shop
Select your artwork
and your preferred size.
Add to cart.
Proceed to secure payment.
Your order is confirmed
immediately by email.
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Q: What payment methods
do you accept?
We accept:
Visa and Mastercard bank cards
Apple Pay
Google Pay
PayPal
All payments are
100% secure and encrypted.
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Q: Can I modify or cancel
my order?
Your order is transmitted
to our manufacturing workshop
as soon as it's confirmed.
Any modification or cancellation
must be requested within 2 hours
of placing the order.
After this period,
manufacturing will already be in progress
and we can no longer intervene.
Contact us quickly at:
contact@baytnoor.shop
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DELIVERY
Q: Is delivery free?
Yes. Delivery is free
on all orders
in France and Europe.
No minimum purchase.
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Q: What are the delivery times?
Metropolitan France:
3 to 5 business days
after manufacturing.
Europe:
5 to 7 business days
after manufacturing.
Please note: our artworks are custom-made
to order in Europe.
A manufacturing time of 2 to 3 days
is added before shipping.
Order volume may
also impact delivery times.
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Q: How do I track my order?
As soon as your order is shipped,
you will receive a confirmation email
with a tracking number.
This number will allow you
to track your package
in real-time.
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Q: What should I do if my package
is damaged upon delivery?
If your package arrives damaged,
take photos immediately,
before opening it if possible.
Contact us within 48 hours
with photos at:
contact@baytnoor.shop
We will prioritize your case
and offer you
a replacement or refund.
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RETURNS
Q: Can I return my artwork?
Yes. You have 14 days
after receipt to return
your item if you are not
completely satisfied.
The artwork must be returned
in its original packaging
in perfect condition.
Return shipping costs
are the responsibility of the customer,
except in case of defect
or error on our part.
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Q: How do I initiate a return?
Contact us at:
contact@baytnoor.shop
with your order number
and the reason for the return.
We will send you
return instructions
within 24 hours.
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Q: How long does it take
to receive a refund?
Refunds are processed
within 5 to 10 business days
after receipt and verification
of the returned product.
The refund is issued via the same
payment method used during
the purchase.
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GIFTS
Q: Can I give a Bayt Noor artwork as a gift?
Absolutely.
Our artworks make perfect gifts
for all occasions:
Weddings
Births and Aqiqa
Ramadan
Eid Al-Fitr and Eid Al-Adha
Housewarmings
Birthdays
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Q: Do you offer gift wrapping?
We are currently working
on a premium gift wrapping option.
Stay tuned for updates.
In the meantime, each artwork
is carefully packaged
to ensure its integrity
during delivery.
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OUR COMMITMENT
Q: Does Bayt Noor donate
to charities?
Yes. 2% of each sale
is donated monthly
to a charitable organization
serving our community.
Each month, an email is sent
to all our customers
with proof of transfer
and the total amount collected.
Because transparency
is a fundamental value
at Bayt Noor.
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Q: Where are your artworks
manufactured?
All our artworks are manufactured
exclusively in Europe.
In France or Norway.
Never outside of Europe.
This is our commitment
to quality and traceability.
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AFFILIATION AND PARTNERSHIPS
Q: How can I become
a Bayt Noor affiliate?
Do you want to share
our universe with your community
and be compensated for it?
Our affiliate program
is available on UpPromote.
Each sale generated via
your affiliate link earns you
a 10% commission.
Contact us at:
contact@baytnoor.shop
to learn more.
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Q: Do you offer collaborations
with influencers?
Yes. We are always
looking for authentic partners
who share
our values and vision.
If you have an engaged community
and an affinity
with the Islamic universe
and interior design,
contact us at:
contact@baytnoor.shop
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CONTACT US
Q: How to contact us?
By email:
contact@baytnoor.shop
On TikTok:
@_baytnoor
On Instagram:
@_baytnoor
We respond to all
messages within 24 hours,
Monday to Friday.
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Didn't find
the answer to your question?
Contact us directly.
We'd be happy to help.
contact@baytnoor.shop
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Bayt Noor 🌙
The house of light.
baytnoor.shop
Made with intention.
Sincerity.
And honesty.